Increase accessibility to frontline team members with Kiosk Mode With Culture Amp’s encouragement, Snooze established a consistent feedback loop that provided more opportunity for the company to proactively address concerns raised by frontline team members. Increase touch points with science-backed, customizable templates With Jeremy at the helm, Snooze and Culture Amp collaborated to optimize the platform for the eatery’s unique circumstances and identify culture gaps-all with an eye toward strategic actions that ensured a consistently positive Snoozer experience across locations. Identify culture gaps occurring as a result of rapid growth.Create consistent benchmarks for comparison.Serve as a sole data source with efficient data collection and analyzation.To better utilize the Culture Amp partnership, Jeremy created several goals to maximize the platform’s potential: In light of the growth and pandemic-related challenges the company was facing, Jeremy believed Culture Amp could connect the company to more engagement opportunities with its frontline team members and help scale its incredible culture. Solution: Create an inclusive system to support employee engagement These rates had stabilized earlier in the year, hovering 20% under the casual dining benchmark for most of 2021, and Snooze wanted to understand the sudden change. Snooze also started to see higher employee turnover rates in late Q4 of 2021. Employee engagement rates dropped, and over the course of two years, favorable employee ratings decreased 6%.Īlthough the reduction was still significantly below the industry standard of 10-15% at the time, Snooze wanted to understand if individual behaviors within the company also contributed to the 5% decline between 20. But just as the partnership got underway, the pandemic hit, and Snooze-like most hospitality businesses-faced unprecedented challenges. That’s when Snooze turned to Culture Amp. It became clear we needed a partner to help us collect and understand the data, then interpret it in a way we could actionize,” he explained. One person couldn’t own this data collection without a tool to understand and dive into specifics. “Once we crossed the threshold of 30 locations across multiple states, we had less opportunities for face-to-face interactions. You would get a story, you'd get some really good qualitative data, but we didn't have true quantitative data to match,” said Jeremy.Īs Snooze expanded to more locations outside its home state of Colorado, and the number of Snoozers quickly accelerated to over 2,000, the manual hours required to maintain personal touch points wasn’t sustainable. “Before our substantial growth, you could walk into a restaurant and talk to the general manager. There wasn’t a central platform to gather employee information, and a systematic data collection process didn’t exist.īack then, the Chief People and Culture Officer had been solely responsible for calling every Snoozer on their birthday and work anniversary, gathering personal anecdotes, and calling attention to repetitive needs and issues. Prior to partnering with Culture Amp in 2019, Snooze’s corporate office learned about employee issues through word-of-mouth. Challenge: Scaling culture for a fast-growing company Jeremy’s priority was to continue building on this strong foundation and ensure cultural values remained intact as Snooze grew to 57 eateries across 10 US states. He knew it was a testament to company culture when 85% of Snoozers chose to return to work as dining reopened after the COVID-19 pandemic. Jeremy Edmonds, Vice President of People and Culture, started at Snooze in early 2020. Snoozers are encouraged to bring their personalities to work, spread their shared passion for community impact, and grow as professionals. The company also treats its employees, better known as Snoozers, with the same level of respect. In its quest to protect people and the planet, the company works with ethical and sustainable supply chain partners, donates 1% of sales back to communities, and composts or recycles 90% of its waste. Snooze is a breakfast, brunch, and lunch chain that prides itself on being a culture-first organization. Today, Snooze relies on Culture Amp to take strategic action and improve visibility into people operations, scale efforts to engage its frontline team members, enhance company culture, and increase profitability potential. Eatery began to rapidly grow, it partnered with Culture Amp to create a central platform for employee engagement and replace manual data collection.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |